Processing time
All orders are prepared and dispatched within 1–2 business days (excluding weekends and public holidays).

Where we ship
Joya Living ships within the United Kingdom.

Delivery time
Estimated delivery time is 6–8 business days from the date your order is placed.

Order cut-off
Orders are processed Monday to Friday. Orders placed after 5:00 PM (UK time), or on weekends and public holidays, are processed the next business day.

Tracking
For every order, you'll receive a confirmation email, followed by a second email confirming dispatch with your tracking number, so you can follow your parcel every step of the way.

Carriers
The carrier may vary depending on the weight, quantity, product availability, order value and destination.

Free shipping
Shipping is free on all orders, with no minimum spend. Every parcel is sent with secure, trackable delivery.

Contact Information

Store Name: Joya Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States

Email: info@joyaliving.com
Phone Number: +442039963051
We aim to respond to your inquiries within 24 hours.

Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed