Last Updated: July 2026

This Privacy Policy describes how Joya Living ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website at joyaliving.com, use our services, or make a purchase (collectively referred to as the "Services").

For the purpose of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we process.

Please read this Privacy Policy carefully.

Geographic Scope of Our Services

Joya Living offers its products and services exclusively to customers residing in the United Kingdom. Orders and deliveries are only available within the United Kingdom. If you are accessing our website from outside of the United Kingdom, please note that our services are not intended for users outside of the UK.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on the website, revise the "Last Updated" date, and take any other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources as outlined below. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we use the information we collect to communicate with you, provide and improve our Services, comply with legal obligations, enforce applicable terms of use, and protect our rights, the rights of our users, or others.

What Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide to Us Directly

This includes:

• Contact information, such as your name, address, phone number, and email address.
• Order details, such as name, billing and shipping address, payment confirmation, email, and phone number.
• Account information, including username, password, security questions, and other security-related details.
• Customer service data, including messages you send to us via the contact form or email.

Some features of the Services require this information. You may choose not to provide it, but this may limit your access to certain features.

Information from Website Use

We automatically collect certain usage information through cookies, pixels, and similar technologies, such as:

• Website access and usage behaviour
• Device details
• Browser information
• Network connection and IP address
• Technical interactions with our Services

Information from Third Parties

We may also receive personal information from:

• Service providers, such as Shopify, that support our website and services
• Payment processors, for payment information like bank or card details and billing address
• Marketing or tracking partners, if you visit our site, open our emails, or engage with ads

We treat information from third parties according to this Privacy Policy.

How We Use Your Personal Information

To Provide Products and Services

We use your information to fulfil our contract with you, including payment processing, order fulfilment, returns, account management, shipping, notifications, and support.

For Marketing and Advertising

We may send promotional materials by email where legally permitted or with your consent. We may analyse your use of our services to better tailor offers to you. This is based on our legitimate interest under Article 6(1)(f) of the UK GDPR.

For Security and Fraud Prevention

We process your data to detect and prevent fraud, abuse, and security risks. You are responsible for keeping your login credentials secure. Please notify us immediately of any suspicious activity.

For Communication and Service Improvements

We use your data to respond to enquiries, improve our services, and maintain customer relationships — also under Article 6(1)(f) of the UK GDPR.

Cookies

We use cookies to operate and improve our website and services, store preferences and activity, analyse performance, and better understand user behaviour. This is based on our legitimate interest under Article 6(1)(f) of the UK GDPR.

Third-party providers may also use cookies to personalise services and ads.

Disabling Cookies

Most browsers accept cookies by default, but you can set your browser to delete or block cookies. Please note that this may affect functionality. Blocking cookies may not fully prevent data sharing with advertising partners.

Sharing of Personal Information

We only share personal data with third parties under this Privacy Policy and when there is a legal basis to do so.

Situations may include:

• Service providers that operate on our behalf (e.g., IT operations, payment processing, analytics, customer support, logistics)
• Marketing and business partners for service offerings or promotional purposes
• With your consent, such as for product deliveries or social media integrations
• Within our corporate group, where it supports our legitimate interest in operating successfully
• During business transactions, such as mergers or insolvency proceedings, and for legal compliance or to protect our rights

Third-Party Websites and Links

Our website may contain links to sites or platforms operated by third parties. By clicking these links, you leave our site. We are not responsible for the content, accuracy, or privacy practices of these external sites — please review their policies independently.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal data from anyone under 16. If you are a parent or guardian and believe your child has provided us with data, please contact us — we will delete it immediately.

Data Security and Retention

No security system is 100% secure. Emails and forms may be insecure during transmission — avoid sending sensitive data via unsecured channels.

How long we retain personal data depends on:

• Whether you maintain an active account
• Legal obligations we must fulfil
• Whether data is needed for queries, warranties, or legal claims

Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights (subject to certain limitations):

• Right to access the data we hold about you
• Right to deletion of your data
• Right to correction of inaccurate or incomplete data
• Right to data portability (in a common format or to another party)
• Right to restrict processing temporarily
• Right to withdraw consent at any time (where applicable)
• Right to object to processing based on legitimate interest
• Right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Marketing Preferences

You can unsubscribe from promotional emails at any time using the link in the email. Transactional emails (order confirmations, shipping updates) are not affected.

How to Exercise Your Rights

You can contact us at any time using the details below. We may request additional information to verify your identity.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the contact information below.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

International Data Transfers

Please be aware that we may transfer, store, and process your data in countries outside of the United Kingdom. These data transfers are handled by staff, service providers, and partners who support our operations. We ensure all necessary safeguards and compliance with UK data protection laws are in place.

Contact Information

Store Name: Joya Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States

Email: info@joyaliving.com
Phone Number: +442039963051
We aim to respond to your inquiries within 24 hours.

Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed