Returns & Refunds
At Joya Living, we want you to love every light you bring into your home. If something doesn't meet your expectations, we make returns and exchanges simple.
30-day return window
You have 30 days from the date of delivery to request a return, exchange, or refund. No questions asked.
Conditions for returns
To qualify, items must be:
- Unused and not installed, not wired in or fitted to a ceiling or wall
- In their original packaging, including all protective materials, fittings and accessories
- Accompanied by proof of purchase (order confirmation email or invoice)
Items excluded from returns
We are unable to accept returns on:
- Products that have been installed or hardwired, unless they arrived damaged or defective
- Made-to-order items or products marked as final sale
Return shipping
Customers are responsible for the cost of return shipping. We strongly recommend using a tracked delivery service, as we cannot be held responsible for parcels that are lost in transit.
No restocking fees
We do not charge any restocking fees on eligible returns.
How to start a return
- Send us an email at info@joyaliving.com to request a return. We'll reply with full instructions.
- Take clear photos of the item and packaging before sealing the parcel. This helps us process everything smoothly.
- Pack the item securely in its original packaging.
- Ship it using a tracked service to the return address provided.
Refund processing
Once we receive and inspect your return, your refund will be issued within 7 business days. You'll receive an email confirmation. Please allow up to 14 days for the refund to appear on your statement, depending on your bank or payment provider.
Damaged or faulty items
If your order arrives damaged or defective, contact us within 30 days of delivery at info@joyaliving.com. Please include photos or a short video showing the issue, along with images of the packaging. If the fault is confirmed, we'll arrange a free replacement or full refund. Return shipping will be covered by us.
Wrong item received
If you've received the wrong product, email us within 30 days at info@joyaliving.com with photos of the item and packaging. We'll organise a replacement or full refund at no cost to you.
Contact Information
Store Name: Joya Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States
Email: info@joyaliving.com
Phone Number: +442039963051
We aim to respond to your inquiries within 24 hours.
Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed